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Delivery Information

Delivery Information

The COVID-19 period special shipping:


We can only send by DHL, please choose the express shipping service. Also, your country requests us to fill the full selling price in the declaration form and they will charge you import tax. Please notes this.


Some area's normal airmail service has returned. e-Express service (only to East Coast areas with postcodes 40000-69999 and 74000-79999, including Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Montana, Nebraska, North Dakota, Ohio, South Dakota, Texas, Wisconsin, and partial areas of Oklahoma and Washington DC; and West Coast areas with postcodes 81300-93999, including Arizona, Idaho, Nevada, New Mexico, Utah and Wyoming as well as partial areas of California and Colorado. West Coast areas with postcode 81300 - 93999, including Arizona, Idaho, Nevada, New Mexico, Utah, Wyoming and partial areas of California and Colorado)


We can only send by DHL, please choose the express shipping service. Please provide your tax ID, DHL needs your tax ID for import tax.


Please contact us before you place the order. E-mail: Please place the order if you agree with the delayed shipment.

The update for the regular airmail information. 

updated on 4 September 2020

Dear Customers,

e-Express Service(regular airmail) Resumption on Key Destinations

Thank you for using our e-Express service.

The service to Australia will be reopened on 7 September 2020.  Destinations with e-Express service currently available are listed below:

Continent Destination


China, Indonesia, Macao, Malaysia, the Philippines, Singapore, Thailand and Vietnam

North America United States

Oceania Australia

Central and South America Mexico

Europe Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom

Notwithstanding this, destination postal operations are still under the influence of the pandemic and delays in mail delivery are expected.

Hongkong Post would continue to keep close communication with airlines for air space supply and also destination postal administrations on processing inbound mails with a view to resuming the service to more destinations.

Please stay tuned with us and visit our website for update.

If you have any enquiries on e-Express service, please feel free to contact the respective account manager or our enquiry hotline at 2921 2222.


Yours sincerely,


(Elaine CHIK)

Senior Manager

(Cross Border & International Delivery)

Hongkong Post

The normal period.

We ship Worldwide by airmail registered for free shipping.

1. In the USA, we will send by e-express or EUB(China), the delivery is about 2 weeks.

2. The UK or another country, we will send by airmail registered.

3. Over 2 kgs, we will send it by air parcel from the hong kong post office.

4. for express shipping, we will send by ems (China), speed post (hong kong) or DHL (hong kong), all express shipping method will charge USD 25 per item(some country will be charged extra). We have the right to choose the above 3 express shipping service.

you can track the parcel through the below link.


The airmail parcel, air parcel, speed post:


Notification Module
Please contact us before you place the order due to the virus's problem, not all the production lines are available.